Chatbots for Sales & Service

For Banks, Credit Unions, & Financial Services Companies

Let your customers and members self-serve on your website with chat

Chatbots Help Sales Teams Help More Customers

Chatbots have been estimated to save 30% on the cost of customer service and boost employee morale as well. Most agents and sales representatives would far prefer to let a chatbot handle simple questions so that they can spend their time helping customers with more complex questions. Talk to the chatbot developers at DBS DX - we’ll help you determine the best kind of chatbot for your organization and help you seamlessly implement it.

Let's Start The Conversation

Types of Chatbots

Chatbots with Linear Logic

Chatbots with linear dialogue are the easiest to set up. Based on processing specific, limited types of information they can be used to answer questions like “What is my routing number?” and “What is the minimum balance for a checking account?” where keywords trigger responses. They can also be used to direct customers or members and set up appointments.

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Natural Language Processing Chatbots

Natural Language Processing Chatbots work more like natural conversations and make room for intent as well as keyword referencing. They’re more flexible with regard to the use of contractions or synonyms, and respond more like a person. In some cases, they can detect emotion and that can be used to bump a transaction automatically to a human.


Custom Chatbot Development

Chatbots are getting increasingly more sophisticated. They can be programmed and trained to respond to an endless array of questions and customer or member behaviors. The more advanced the chatbot, the more it is likely to field a variety of questions and issues and create efficiencies. DBS DX can design a chatbot that best connects your customer and knowledge bases.

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Serve More People, Save More Money

Chatbots have been estimated to save 30% on the cost of customer service and boost employee morale as well. Most agents and sales representatives would far prefer to let a chatbot handle simple questions so that they can spend their time helping customers with more complex questions. Talk to the chatbot developers at DBS DX - we’ll help you determine the best kind of chatbot for your organization and help you seamlessly implement it.

Let's Start The Conversation